Customer Support Policy

Our customer service is professional, courteous, multilingual (English, Portuguese, and optionally French/German), and ready to assist you at every step.

Official Contact Channels:

• Email: 44c90lls@gmail.com
  

• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET), excluding public holidays

We aim to respond to all queries within 24 business hours. For urgent matters, we prioritise support via WhatsApp.